The Client Access Portal is a web site that you can use to submit issues directly to us. Instead of picking up the phone, reporting the issue, and wondering what the status is as the days progress, you can use standard Client Access to enter a service ticket through the Client Access Portal and it will go directly into our Service Management database, where we track and schedule all our service work. You will be able to go into the portal at anytime to view the progress (status changes, notes, etc) as we work the ticket.
You may also be licensed to use the Co-Managed Service Desk. This gives you the ability to use the Client Access Portal as an internal ticketing system for your own issues, as well as those that you submit to us. With a Co-Managed Service Desk license you can work your own tickets and resolve them, or manually escalate them to us. If you are a current NPower client and you do not have access to the Client Access Portal or if you would like more information on the Co-Managed Service Desk, please contact Sheryl Augustine at (202) 234-9670 or Sheryl@npowergdcr.org.
